Refund policy

Returns and refunds

Please choose carefully. We do not accept returns, exchanges or refunds for change of mind, including if a piece does not suit your space or you have chosen the wrong size or colour.

Faulty, damaged or incorrectly described items

If your item arrives damaged, develops a fault or does not match its description, please contact us through our Contact form with your order number and a description of the issue. We will reply and explain how to send photographs if needed. Please keep the item and packaging where reasonably possible to help us assess the issue and arrange safe collection.

We will provide a repair, replacement or refund as required by the New Zealand Consumer Guarantees Act 1993. Where a return is required for a valid claim, we will arrange collection or cover reasonable return freight costs. Please contact us before returning a large or fragile piece.

Clearance and seconds

Some pieces are sold as clearance stock or seconds. Any known fault or imperfection in a seconds item will be clearly described on its product page before purchase, with photographs where appropriate.

We do not offer a return, replacement or refund simply because of the specific fault or imperfection clearly disclosed before purchase. This does not exclude your rights for an unrelated fault, additional damage, transit damage or an item that does not match its description. Clearance pricing alone does not remove your consumer rights.

Refunds

Refunds will be processed to your original payment method once the refund has been agreed and any necessary assessment or return has been completed. We will confirm when the refund has been processed; your payment provider may take additional time to show the funds.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. The change-of-mind exclusion does not apply to remedies you are entitled to under those laws.