FAQ

Frequently asked questions

How long will my order take to arrive?

Orders can take up to two weeks to arrive. Courier orders are sent out every couple of days. Preorder items have separate estimated arrival and dispatch dates; please check the relevant product page before ordering.

How are large pieces delivered?

Most pieces are sent by courier. Oversized pieces are sent by a furniture moving company. This service does not offer tracking, but the company will call you before delivery to arrange a time.

Oversized delivery is available to street addresses in towns and cities. We cannot deliver oversized pieces directly to rural addresses. If you live rurally, please contact us before ordering to discuss delivery to your nearest depot for collection.

How much does delivery cost?

Delivery costs are shown at checkout. Please read our Shipping policy, particularly if you are ordering a large or fragile piece.

What does “arriving later” mean?

These pieces are available to preorder and are on their way to us. Arrival and dispatch dates are estimates and may change if shipping is delayed. Check the dates on the product page and contact us if you need the piece by a particular date.

How do I choose the right size?

Check the dimensions in the Details section and measure your wall before ordering. For a pair or set, check how many pieces are included and whether the dimensions are per piece. Please contact us if you are unsure.

Do the colours match the photos?

We photograph our pieces as accurately as we can, but colours can vary slightly between screens. Textured or handmade pieces can also differ in small ways. Please ask us about a particular finish if you need help choosing.

Can I return an item?

Please choose carefully: we do not accept returns, exchanges or refunds for change of mind, including choosing the wrong size or colour. If your item is faulty, damaged in transit or does not match its description, contact us through our Contact form with your order number and a description of the issue. See our Returns and refunds policy for full details and your consumer rights.

What are seconds?

Seconds are pieces sold with a known fault or imperfection that is clearly disclosed before purchase. We do not offer a return or refund solely for that disclosed imperfection. Your rights for an unrelated fault, additional damage or an incorrectly described item remain unchanged. Clearance pricing alone does not remove your consumer rights.

How should I hang my artwork or mirror?

We recommend using a professional picture hanger or suitably qualified tradesperson, particularly for large or heavy pieces. Follow any hanging instructions supplied with the item and use fixings appropriate to the piece and your wall. Please contact us if you need information about the hanging fittings on a particular piece.